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How betadda Handles Your Personal Data

Q: Can I request a copy of all the personal data betadda holds on me?

Yes. Email privacy@betadda.co from your registered address and include your account number. We will compile your data record and send it to you within the timeframe set by applicable law, typically within 30 days of receiving your request.

Q: How do I ask betadda to delete my personal data?

Submit a deletion request by emailing privacy@betadda.co or opening a Help Centre ticket under the Account and Privacy category. We will acknowledge your request within two working days and carry out the deletion within the period required by applicable regulation.

This Privacy Policy sets out exactly what personal data betadda collects when you open an account, how we use it, and the rights you hold over it at…

Data collected with your consentRetention periods clearly statedRequest access or deletion anytimeIndia-region account protectionEncrypted data in transit and at rest

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What We Collect and Why We Collect It

betadda Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on betadda, we collect the details you provide directly — name, email address, date of birth, and the payment identifiers tied to your UPI handle, Paytm wallet or PhonePe number. We also collect device and session data automatically, including IP address,

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browser type and pages visited, to keep your session secure and to detect unusual login patterns. Transaction records linked to your UPI, Paytm or PhonePe deposits and withdrawals are retained for the period required by applicable financial regulations. We do not sell this data to third
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parties. We share it only with payment processors and identity-verification services strictly necessary to process your transactions and comply with applicable law in regions where our platform is available.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your personal data, wish to raise a concern about how it has been handled, or want to submit a formal request to access or delete your…

Email Privacy Desk Write to our dedicated privacy address at [email protected]. Include your registered email and account number so we can locate your record and respond within the required timeframe.

Live Chat Support Open the live chat widget on betadda.co and select the Privacy and Data option. A support agent will log your request and escalate it to the privacy team, usually within the same session.

Help Centre Ticket Submit a ticket through the Help Centre under the Account and Privacy category. Attach any supporting document if your request relates to identity verification or transaction history correction.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of our data handling — from the moment you enter your UPI details to the day you request account closure — follows a set of documented practices that our internal…

Encryption in Transit

All data exchanged between your device and betadda.co travels over TLS 1.2 or higher. This covers login credentials, UPI payment flows and any personal details you submit through account settings or verification forms.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences through your browser settings at any time; disabling analytics cookies does not affect account functionality.

Account Security Measures

Your account password is stored as a salted hash — we never hold it in plain text. We also monitor login attempts and will temporarily lock an account if we detect repeated failed entries from an unfamiliar device or IP address.

Data Retention Schedule

Transaction records, identity documents and account activity logs are retained for the period mandated by the financial and anti-fraud regulations that apply to your region. Once that window closes, data is deleted or anonymised on a rolling basis.

Requesting Changes or Deletion

You can request a copy of your personal data, ask us to correct inaccuracies, or submit a deletion request by contacting [email protected]. We will confirm receipt within two working days and complete the action within the regulatory deadline.

Third-Party Data Processors

We share data only with processors bound by written agreements — our payment partners for UPI, Paytm and PhonePe transactions, and our KYC verification provider. We do not share data with advertisers or data brokers.

Common Questions About Your Data on betadda

The questions below cover the data rights and privacy topics our account holders in India ask about most. If your question is not answered here, reach out to our privacy desk and we will respond with a clear, specific answer tied to your account.

We collect your name, email address, date of birth, mobile number and the payment identifiers you link — such as your UPI handle, Paytm wallet or PhonePe number. Device data like your IP address and browser type is also logged automatically for security purposes.

Transaction records and identity documents are retained for the period required by the financial and anti-fraud regulations applicable in your region. Once that mandatory window expires, your data is deleted or anonymised on a scheduled basis rather than held indefinitely.

Yes. Email [email protected] from your registered address and include your account number. We will compile your data record and send it to you within the timeframe set by applicable law, typically within 30 days of receiving your request.

We do not sell or share your data with advertisers or data brokers. Data is shared only with our payment processors for UPI, Paytm and PhonePe transactions and with our KYC verification provider, both of whom are bound by written data-processing agreements.

Submit a deletion request by emailing [email protected] or opening a Help Centre ticket under the Account and Privacy category. We will acknowledge your request within two working days and carry out the deletion within the period required by applicable regulation.

We use session cookies to maintain your login state and analytics cookies to measure page performance. You can disable analytics cookies through your browser settings at any time. Doing so will not prevent you from using your account or processing payments via UPI or Paytm.

All payment data travels over TLS 1.2 encryption and is handled by PCI-compliant processors. We store only the identifiers needed to process your transactions — we do not retain full UPI credentials or Paytm wallet PINs on our own servers.

How betadda Handles Your Personal Data

Reach Our Privacy Team Directly

How We Protect and Manage Your Information

Encryption in Transit

Cookie Use and Control

Account Security Measures

Data Retention Schedule

Requesting Changes or Deletion

Third-Party Data Processors

Common Questions About Your Data on betadda

01 What personal data does betadda collect when I open an account?

02 How long does betadda keep my data after I close my account?

03 Can I request a copy of all the personal data betadda holds on me?

04 Does betadda share my data with third parties or advertisers?

05 How do I ask betadda to delete my personal data?

06 What cookies does betadda use and how can I control them?

07 How does betadda protect my UPI and payment details from unauthorised access?

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